Privacy Policy

Effective Date: 1 March 2026

Welcome to Gransino Casino. Your privacy is important to us, and we are committed to protecting your personal information in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect and process the following types of personal information:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, account preferences.
Financial Data: payment information, transaction history.
Technical Data: IP address, browser type, device information, log data.
Usage Data: details of your visits to our website, including traffic data and other communication data.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage your account and services.
To verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements.
To process payments and transactions.
To improve our website, products, and services.
To communicate with you, including sending updates, promotional offers, and customer support.
To monitor and prevent fraudulent or illegal activity.
To comply with legal obligations and resolve disputes.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent, where applicable.
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, such as improving our services and preventing fraud, provided these do not override your rights.

4. Sharing Your Information

We may share your personal data with:

Regulatory and law enforcement authorities as required by law.
Payment processors and financial institutions to facilitate transactions.
Service providers who assist us in operating our website and business (e.g., IT, customer support).
Affiliated companies within the Gransino group.

All third parties are required to protect your data in accordance with applicable laws.

5. International Transfers

Your information may be transferred to and stored in countries outside the UK. We ensure that such transfers comply with all relevant data protection laws and that adequate safeguards are in place.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to meet legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

You have the following rights regarding your personal data:

Right to access and obtain a copy of your data.
Right to correct inaccurate or incomplete data.
Right to request deletion or restriction of processing.
Right to object to processing based on legitimate interests.
Right to data portability.
Right to withdraw consent at any time, where processing is based on consent.
Right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

To exercise any of these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected such data, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Gransino Casino
Data Protection Officer
Email: [email protected]
Phone: +44 20 7946 0958
Address: 123 Gransino Street, London, UK, SW1A 1AA