Responsible Gambling

At Gransino, we are committed to providing a safe and responsible gambling environment for all our players. We understand that gambling should be an enjoyable form of entertainment, and we take our responsibility seriously to ensure that our services are used in a controlled and responsible manner.

Our Commitment

Gransino is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000) and adheres to all UK gambling laws and regulations. We are dedicated to promoting responsible gambling practices and protecting vulnerable players, including minors.

Gambling Responsibly

Gambling should never interfere with your daily life, relationships, or financial stability. Here are some guidelines to help you gamble responsibly:

Set time and money limits before you start playing
Never gamble with money you cannot afford to lose
Don't chase your losses
Take regular breaks from gambling
Don't gamble when you're upset, depressed, or under the influence of alcohol or drugs
Keep gambling as one of many entertainment activities
Never borrow money to gamble

Self-Assessment

Ask yourself these questions to assess your gambling habits:

Do you gamble longer than you intended?
Do you spend more money than you can afford?
Do you feel the need to bet more money to get the same excitement?
Do you feel restless or irritable when trying to cut down on gambling?
Do you gamble to escape problems or relieve feelings of anxiety or depression?
Have you lied to family or friends about your gambling?

If you answered "yes" to any of these questions, you may need to seek help.

Tools and Controls

We provide various tools to help you maintain control over your gambling:

Deposit Limits

Set daily, weekly, or monthly deposit limits. These can be decreased immediately but increases require a 24-hour cooling-off period.

Loss Limits

Set limits on how much you can lose over a specific period.

Session Time Limits

Control how long you spend gambling in a single session.

Reality Checks

Receive pop-up reminders showing how long you've been playing and how much you've spent.

Self-Exclusion

Temporarily or permanently exclude yourself from gambling. Self-exclusion periods can be set for 24 hours, 7 days, 1 month, 6 months, or permanently.

Take a Break

Take a short break from gambling for 24 hours, 48 hours, or 7 days.

To access these tools, log into your account and visit the "Responsible Gambling" section, or contact our customer support team.

Underage Gambling Prevention

Gransino has a zero-tolerance policy towards underage gambling. We use advanced age verification systems and regularly monitor accounts to prevent minors from accessing our services. It is illegal for anyone under 18 to gamble or attempt to gamble on our platform.

Getting Help

If you're concerned about your gambling or someone else's, help is available:

UK Support Organizations

GamCare
Free confidential advice and support
Phone: 0808 8020 133
Website: www.gamcare.org.uk
Live Chat available 24/7

Gamblers Anonymous
Support groups for problem gamblers
Phone: 020 7384 3040
Website: www.gamblersanonymous.org.uk

National Gambling Helpline
Phone: 0808 8020 133
Available 24/7, free and confidential

BeGambleAware
Information and advice about gambling
Website: www.begambleaware.org

GamStop
Free service to help you self-exclude from all UK licensed gambling sites
Website: www.gamstop.co.uk

Contact Us

If you need assistance with responsible gambling tools or have concerns about your gambling, please contact us:

Email: [email protected]
Live Chat: Available 24/7 through your account
Phone: +44 20 3808 9234 (Monday to Sunday, 9:00 AM - 11:00 PM GMT)

Third-Party Software

You may also consider installing third-party software to help control your gambling:

Gamban - Blocks access to gambling websites across all your devices
BetBlocker - Free software that blocks gambling websites
Net Nanny - Parental control software that can block gambling sites

Regular Review

We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date with current best practices and regulatory requirements. This page was last updated on March 15, 2026.

Remember, gambling should be fun. When it stops being fun, it's time to stop.